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Knowledge base
Download/Log In
It shows “Authentication failed” when I try to log in. What should I do?
It shows a white screen when I try to sign in. What should I do?
What should I do if downloads and updates are stuck?
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Account
I got a new device on another platform. How do I transfer my progress?
Can I change my username?
Why was my account banned?
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Purchase
How can I buy the battle pass?
My payment went through but Indus Credits did not get credited to me. What should I do?
Does Indus have a Webshop for making in-game purchases besides Google Play and Apple Pay?
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General
What are the minimum requirements to play Indus?
Which platforms is Indus available on?
Which countries is Indus available in right now?
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Connection/Performance
Why does my game crash? My game keeps freezing during matches. What can I do to fix it?
What steps should I take if I'm experiencing lag while playing the game?
Gameplay
Is there a limit to the number of Grudges I can have at once?
How can I increase the number of Grudges? Is there a way to declare more than 10 Grudges?
Can I see the Grudge target's location in real-time, or are there any delays?
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Friends & Invite
How do I add friends to the game?
How do I remove or block a friend?